Frequently asked questions about pricing, plans, and innovation success
Everything you need to know before getting started — from features and results to onboarding, security, and how we help you run smarter innovation with AI.
FAQ
- All
- Add-ons & Integrations
- AI Credits & AI Tools
- Buyer Objections
- Commercial & Contracts
- Data
- General
- General Product Use
- Implementation & Onboarding
- Licensing & Pricing Model
- Onboarding
- Platform Features & Modules
- Pricing
- Product tour
- Security
Can external users see internal data?
Users have access to built-in tours, guides, videos, documentation and live chat. Admins receive structured training and best-practice materials.
Yes. With API access and Power Automate, the platform can connect to CRM systems, ITSM tools, HR platforms and custom internal systems.
Current integrations include: Microsoft Teams app; Power Automate connector; Microsoft CoPilot connector; Microsoft 365 applications; Webhooks & API automation.
Add-ons include: Power BI data connector; TimeBooker for project time tracking; Custom email domain; Alternative data hosting region; API access. These can be activated at any time.
Yes. You can export ideas, projects and reports directly from the platform. Power BI users can export all data through the data connector.
Yes. You can invite external stakeholders or partners through secure external access settings.
Idea Collection includes forms, campaigns, IdeaBoxes, likes, comments, participation analytics and AI enrichment during submission.
Yes. The platform is built to scale across departments, geographic regions, languages and governance layers. Many enterprise clients run it globally.
No. Many small innovation teams start with only a single funnel and a few power users, then expand gradually as adoption grows.
No. The calculator gives an indication. During the demo we refine the correct setup together, and you can always scale later.
No. You can expand or reduce modules at renewal, depending on how your innovation program evolves.
Annual contracts are standard. Multi-year contracts are available upon request for organizations that prefer long-term pricing certainty.
You can adjust your number of power users, contributors and add-ons at renewal. Renewal terms are communicated well before expiration.
Yes. Volume-based pricing applies to contributors, and large groups of power users may qualify for tailored pricing.
Trials are available for Idea Management and Idea Collection. Larger enterprise rollouts typically include guided onboarding and Success Packages.
projects or data?
Most organizations complete their initial onboarding within 2–6 weeks, depending on scope and internal availability. Larger enterprise rollouts may take longer when multiple business units or countries are involved.
Yes. Administrators can control access to specific AI tools based on internal policies or governance requirements.
Yes. Many customers deploy the platform across divisions, plants or global teams. The system supports complex permissions, data isolation and role management.
Yes. Accept Mission offers Success Packages that include workshops, funnel and scorecard configuration, campaign guidance and admin training. This accelerates adoption and ensures a structured rollout.
This module adds project funnels, project tracking, budgets and benefits, timelines, risk fields, portfolio dashboards, roadmaps, prioritization tools and governance workflows.
Idea Management includes funnels, campaigns, IdeaBoxes, scorecards, custom fields, enrichment tools, evaluations, dashboards and reporting. It is the core module in every license.
Standard AI tools include the AI Coach, AI Search, Idea Generator, Idea Router, Image Generator, AI Agents and the AI Journey Builder. Some tools assist contributors, while others support administrators, innovation leads and project managers.
Yes. You can activate Project Portfolio Management or Idea Collection later as your program expands. Your current setup can be extended without disruption.
No. Idea Collection is optional and depends on whether you want broad organization-wide participation. Smaller teams or early-stage programs may begin without it.
It is optional. Many customers start with Idea Management only and add Project Portfolio Management later when they begin selecting and executing projects, running governance processes or reporting portfolio performance to leadership.
Contributors are employees or stakeholders who submit ideas, like, comment and engage in campaigns or IdeaBoxes. They do not manage the platform; they participate in innovation activities.
Power users are the employees who actively manage and configure innovation processes. They create and manage funnels, campaigns, projects, scorecards, reports and dashboards. There are two types of power users: Idea Management power users and Project Portfolio power users.
AI co-pilots are included in every module. You only purchase additional AI credits when usage exceeds the included starter pack.
AI credits are used across all AI co-pilots in Accept Mission, such as idea generation, routing, search, enrichment, image generation and journey building. Each interaction consumes a small number of credits. Your organization receives a starter pack and can purchase additional credit packs when needed.
Absolutely. Many customers begin with a central innovation team and a single funnel and expand as adoption grows.
Yes. Idea Management requires a small minimum team of core power users. Project Portfolio requires a smaller optional minimum when activated. Idea Collection starts with a base volume of contributors. These minimums ensure realistic operational use.
Yes. You can add power users or contributors at any time. Reducing licenses is applied at renewal.
All licenses are billed annually. This ensures stable access for the teams running innovation processes and simplifies procurement and renewal.
Accept Mission uses a modular licensing model. Idea Management is always included, while Project Portfolio Management and Idea Collection can be added when needed. Pricing is based on the number of power users for each module and the number of contributors for idea submission, plus optional AI credit packs when usage grows.
No. Guest users only see content explicitly shared with them via campaigns or IdeaBoxes.
Yes, SSO is available for eligible plans and can be enabled during onboarding.
Yes. The platform uses enterprise-level security with robust data isolation, role-based access, secure authentication and encrypted data storage.
By default, Accept Mission hosts data in Microsoft Azure in West Europe. Alternative hosting regions are available as an add-on.
Yes. Our team can assist with migrating Excel sheets, ideas, project records or other historical data into structured funnels.
Yes. The platform is fully configurable. You can add custom fields, adjust scorecards, define categories, department structures and security settings.
Accept Mission is used worldwide by companies, across industries such as government, healthcare, financial services, energy, logistics, education, and manufacturing. The platform scales from small innovation teams to full enterprise deployments.
Yes. Accept Mission supports multiple languages; English, French, German, Dutch, Spanish, Portuguese, and Arabic.
Yes. Accept Mission is designed to work seamlessly across locations, time zones, and devices. Global teams can collaborate asynchronously on campaigns, ideas, and projects.
Yes. Accept Mission is highly configurable, from custom fields to templates, workflows, scorecards, funnels, and project stages, so it aligns with your existing innovation framework.
We offer several flexible payment methods to match your company’s process:
- Invoice with or without purchase order (PO)
- Bank transfer
- Credit card
If you’re not using a PO and prefer a faster checkout process, we also offer secure payments via Stripe, which supports all major credit cards and additional local payment methods. We’ll work with you to choose the method that fits best.
Yes, your data is 100% safe and private. We understand the concerns companies have around AI and data usage. Here’s how we handle it:
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No data is used to train AI models — Accept Mission does not use your company data to train any public or proprietary AI systems.
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All AI services are hosted in the same secure Azure infrastructure as the rest of the platform, located in West Europe, ensuring data residency compliance.
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We comply with the European AI Act and apply strict data privacy and security standards to all AI tools in the platform.
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AI runs within your environment — all AI features (like idea enrichment, campaign generation, or scoring assistants) operate securely inside the platform, with no external exposure of your data.
Your AI-powered innovation experience is designed to be both powerful and private — with full control and peace of mind.
We take legal compliance and data privacy seriously. Accept Mission is fully GDPR-compliant and offers secure data handling, clear role-based access, and full transparency.
For all legal documents including our privacy policy, data processing agreement (DPA), and terms of service, visit our Legal page. Still have questions? Feel free to reach out — we’re happy to assist you.
Security is critically important to us. Accept Mission is hosted in secure Azure environments, supports Single Sign-On, and offers enterprise-grade access control and encryption.
You can find detailed information about our security approach, compliance, and data handling on our Security & Privacy page. Still have questions? We’re happy to answer them in a personal call or during your demo.
Yes, we offer a 15% discount for recognized non-profit organizations. Just get in touch with us to verify your status and we’ll help you choose the best setup and apply the discount.
Yes. By default, all data is securely stored in Microsoft Azure infrastructure in the West Europe region. If your company requires storage in a different region for compliance or internal policies, we offer a Data Location Add-on that lets you choose your preferred location.
Four things set Accept Mission apart from other innovation platforms:
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AI-powered from start to finish
From generating and enriching ideas to scoring and selecting them — our 35+ AI tools support every step. This saves time, increases quality, and boosts outcomes. -
Gamification that drives real engagement
Experience points, leaderboards, undercover modes, and smart notifications make innovation fun and sticky. This keeps your people engaged and participating continuously. -
All-in-one platform for the full innovation lifecycle
No need to juggle five tools. Accept Mission combines idea campaigns, scoring, funnels, decision-making, and project portfolio management in one powerful platform. -
A success team with hands-on experience
Our experts support your implementation with workshops, best practices, and advice — making sure your setup is smooth, your process is solid, and your innovation program delivers real results.
That’s what we’re here for. In a short call, we’ll explore your current challenges, maturity level, and goals. You’ll get honest advice on the best next step — even if you’re still early in the process.
Clients consistently report impressive outcomes after implementing Accept Mission:
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58% higher engagement across the organization
Employees actually enjoy participating in innovation — thanks to campaigns, undercover modes, XP points, and leaderboards. You’ll see more people submitting and refining ideas. -
Up to 25% more ideas collected — and better ones too
With structured campaigns, spontaneous idea boxes, and AI assistants, it’s easier than ever to gather a large volume of high-quality ideas that match your strategic goals. -
All your ideas and projects in one place
No more chasing Excel sheets, email threads, or disconnected tools. Everything from idea collection to project execution happens in one secure, visual environment. -
Smarter decisions and 32% cost reduction
Use scorecards, dashboards, and AI-powered insights to prioritize the most valuable innovations and stop wasting time on low-impact ideas. Group selection tools help you democratize decisions and boost transparency. -
20% time saved in managing ideas and projects
With templates, automation, task workflows, and notifications, your innovation team can do more in less time. The software keeps you organized and on track — from idea to implementation. -
21% faster implementation of innovations
Ideas don’t just sit in a list. Accept Mission helps you select, launch, and track innovation projects using structured funnels, Gantt views, and progress dashboards. -
Better reporting with zero hassle
Whether you use our real-time dashboards or integrate with Power BI, you’ll always have up-to-date insights ready for your next board meeting. Know what’s working, where the value is, and what to do next.
In short: more ideas, more structure, more confidence in your decisions — and real business value delivered faster.
Yes. We support integrations with Microsoft Teams, Power BI, SharePoint, Power Automate, Jira, Salesforce, and more. You can also use our API for custom setups. See our integration page
All plans come with in-app support, product tours, and an AI assistant. Enterprise plans get a dedicated Success Manager. You’ll also have access to our knowledge base, webinars, and learning academy.
Most teams are live within 2 to 6 weeks, depending on your setup and availability. This range mostly depends on your availability (IR and innovation team). With our Success Packages, we’ll guide your team every step of the way so you launch with confidence.
No. Start with what you need now and expand later. Many clients begin with idea campaigns or scorecards and grow into full portfolio management. Our platform is modular so it grows with you.
Yes. We offer five different Success Packages. These include technical setup, security configuration, and workshops to align the software with your goals. We also train your innovators and share best practices from 250+ clients to ensure you get results fast.
Yes. We hate clunky ERP systems as much as you do. Accept Mission includes advanced features like AI, scorecards, and dashboards, but it’s designed to feel simple, fast, and intuitive. Our goal: powerful tools that are actually fun to use.
Absolutely. Accept Mission is built for end-to-end innovation. You can collect, enrich, and score ideas and then manage those selected ideas as full innovation projects — all in the same platform.
Yes. We offer a 15-day free trial so you can experience the platform in your own context. Want to explore use cases with us first? Let’s walk through them in a short call.
Every organization is unique. Our pricing depends on the number of users, your use cases, and the modules you need. We offer flexible plans that fit small teams and full enterprise rollouts. Book a short demo to explore your best setup and get a price estimate right away.
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Arabic 